Health and safety of our employees and the community is our top priority. Click to read how LAB Candles is handling COVID-19. Health and safety of our employees and the community is our top priority. Here is how LAB Candles is handling COVID-19.

Shipping

COVID-19 UPDATE: 

On behalf of the entire Lab Candles team, we are all thinking of those impacted by COVID-19 and appreciate everyone doing their part to protect our community and move forward in this unpredictable climate.

At this time, our warehouse remains open and we will continue to process orders. We have taken extra precautions during this time with our facility and our employees who are working hard to process and ship orders. Please be patient as these measures are impacting both our company and the postal service and shipping times may be longer than usual. At this time time. please anticipate a 10-14 business day delay for orders to process in our warehouse. After the order has processed, an email with a tracking link will be provided for updates on the shipping status. Your support and understanding during this time is greatly appreciated as our focus remains on the health and safety of our employees, customers and communities. We are closely monitoring the situation and we want to do our part in slowing the spread of the virus so all employees who are able to work remotely have been instructed to work from home.   

Like everyone, we are doing the best we can and will continue to monitor our approach to continuing business under these circumstances with the health of our employees, customers, and community as the priority.

<3, Lab Candles

Tips:

 If you received an email that your package was delivered and you have not yet received your package, please contact your local USPS Post Office.

If your package is being held for pick-up at your local USPS Post Office, you can use your tracking link sent by DW Home to retrieve your package.

If your package is being held for pick-up and you are on a quarantine lockdown, please contact your local USPS Post Office and wait to retrieve your packages, for your safety.

Please email customer.service@labcandles.com for further questions.

Shipping Policy
Orders are packed and shipped Monday-Friday ONLY. Orders placed on the weekend and Holidays are processed on the following business day. At this time, please note our COVID-19 shipping updates above for more accurate information. 

If we are unable to process your order due to inaccurate or incomplete payment information, your order processing may be delayed.
Any package returned due to insufficient or incorrect address will be subject to a 20% restocking fee. LAB Candles is not responsible for any stolen packages after delivery of packages. 

 

STANDARD SHIPPING RATES

FREE STANDARD U.S. SHIPPING on orders $60+

With a minimum purchase of $60 or more at labcandles.com, shipping is no cost to you.

$7.99 FLAT RATE STANDARD U.S. SHIPPING on orders under $60